Refund and Cancelation Policy

At Complete Solar Solutions Ltd, we are committed to providing you with the best solar solutions and services. We understand that circumstances may arise that lead you to reconsider your decision or require you to cancel your solar order. To ensure transparency and fairness, we have established the following refund and cancellation policy:

1. Cancellation Period:

• You have the right to cancel your solar order without any financial obligation within 30 days from the date of purchase, commonly known as the "Cooling-Off Period." This is applicable to all customers.

2. Cancellation After Cooling-Off Period:

• If you wish to cancel the solar order after the Cooling-Off Period has expired, you may be subject to fees and charges. The specific terms and conditions of your contract will determine the extent of these charges. Please refer to your contract for detailed information.

3. Refunds:

• Refunds are issued in accordance with our cancellation policy. The amount of the refund will be determined by the stage of the order process at the time of cancellation.

4. Warranty Implications:

• Cancelling your solar order may have implications for warranties associated with the equipment and workmanship. It is essential to understand how cancellation could affect these warranties. Please refer to your warranty documents for details.

5. Change Orders:

• In cases where you wish to make changes to the solar order after the your purchase, additional charges may apply. Any changes to the order should be mutually agreed upon in writing.

6. Notification of Cancellation:

• To cancel your solar order, please notify us in writing, clearly stating your intention to cancel. This written notice can be sent via email to hello@complete-solar.co.uk

7. Customer Support:

• For any questions or concerns regarding our refund and cancellation policy, please contact our customer support team at 020 3167 8797 or hello@complete-solar.co.uk.

This refund and cancellation policy is intended to provide a general guideline for our customers. It is important to note that the specific terms and conditions of your contract with Complete Solar Solutions Ltd will always prevail.

By choosing Complete Solar Solutions Ltd, you agree to abide by the terms and conditions outlined in this policy and in your contract. We are committed to working with you to ensure a positive experience and to address any concerns you may have.