Effective Date: 1st October 2023

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Thank you for choosing Complete Solar Solutions Ltd for your solar energy needs. We are committed to providing a seamless and efficient shopping experience. This Shipping and Fulfillment Policy outlines important information regarding the delivery of our products and services.

1. Order Processing and Fulfillment

• Order Confirmation: Once you place an order with Complete Solar Solutions Ltd, you will receive an order confirmation email. Please review it carefully to ensure accuracy. If you find any discrepancies, contact our customer support team as soon as possible.

• Order Fulfillment: We strive to fulfill orders promptly. The estimated fulfillment time for your order will be provided during the order process and may vary depending on the product or service you purchase. Some items may require longer lead times due to availability or customization.

• Backorders: In the event that an item you ordered is on backorder, we will notify you with an estimated restocking date and provide the option to wait or choose an alternative product.

2. Shipping

• Shipping Methods: We use trusted and reputable shipping carriers to deliver your solar products. The available shipping methods will be presented during the order process, allowing you to choose the one that best suits your needs.

• Shipping Costs: Shipping costs are calculated based on the weight and dimensions of the products, as well as the shipping method selected. You can view the shipping cost during the checkout process.

• Tracking: Once your order ships, you will receive a shipping confirmation email with tracking information. This will allow you to monitor the progress of your delivery.

• Shipping Locations: We offer shipping within mainland UK. If you require shipping to other regions or international destinations, please contact our customer support team for a custom shipping quote.

3. Delivery and Reception

• Delivery Times: Delivery times may vary depending on your location, the selected shipping method, and product availability. Please refer to the estimated delivery time provided during the order process as a general guideline.

• Reception: Upon delivery, please inspect your order carefully. If you notice any damage or missing items, document the issue, and contact us within 48 hours to initiate a claim. We are committed to resolving any shipping-related concerns promptly.

4. Returns and Cancelations

• For information on returning or exchanging products, please refer to our Return and Cancelation Policy

5. Contact Us

If you have any questions or need assistance with your order, please do not hesitate to contact our customer support team:

• Phone: 020 3167 8797

• Email: hello@complete-solar.co.uk

Complete Solar Solutions Ltd is dedicated to providing quality solar products and services, and we aim to make the shipping and fulfillment process as smooth as possible. We appreciate your trust in us and are here to assist you at every step of your solar journey. Thank you for choosing us to meet your solar energy needs.

Complete Solar Solutions Ltd

This Shipping and Fulfillment Policy is subject to change. Please review it periodically for updates.